Felin Insurance Brokers Limited (Felin) is a full-service independent insurance broker incorporated in the year 2012 under the National Insurance Act, 2006 (Act 724) and licensed by the National Insurance Commission in 2013.
We provide professional advice to clients on the right insurances to purchase, in terms of appropriateness, limits of cover, and cost. We also advise on claims in the event of a loss and assist with follow-ups on behalf of clients.
The company has offices in Accra, Akosombo, Kumasi, Obuasi, and Sunyani.
Felin is committed to offering tailored and highly responsive insurance solutions. The wealth of experience of our management and staff places us in a unique position to assess and handle the most complex of risks. Further, our client-focused operational model enables us provide our clients with the exceptional level of service that demonstrates our conviction to be relevant to our clients.
Our expertise spans varied specialist sectors, including Motor, Marine, Fire, Accident, Bonds, Engineering, and Oil & Gas insurances.
Business philosophy:
FELIN believes that excellent service is by far the Company’s most valuable tool to gain and retain clients. It will therefore be its objective to stay ahead of competition through the pursuit of its mission of providing the most reliable, customer-focused and cost-effective services in the industry.
Business Objective
The Company is authorized to provide insurance brokerage services for corporate entities and targeted individuals.
The primary objective of Felin is to provide first class professional insurance intermediation services to corporate and targeted individuals, who are desirous of enhancing their insurance benefits, as the brokerage market increasingly becomes competitive and challenging.
The competitive strength of the company is built around a highly skilled and dedicated workforce using specialized systems to provide tailored services to meet the special needs of its clients.
Operating Strategies
The establishment of Felin Insurance Brokers Ltd was inspired by the desire of the shareholders to capitalize on their unique expertise and take advantage of emerging opportunities in the insurance market in Ghana.
Given the nature of the industry and Felin’s competition, the company is vigorously leveraging on the existing relationships of its promoter in the insurance market to design and deliver first-class services to its customers. This objective will be achieved through market development strategies that will involve:
• Careful analysis of customer needs
• Designing of appropriate and responsive service delivery systems
• Designing of effective programs to develop staff skills.
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